Rocketplay NZ: Online Casino & Games

Our Commitment to Responsible Gaming

At Rocketplay, we understand that responsible gaming is a fundamental aspect of a safe and enjoyable online casino experience. We are committed to providing tools and resources to help our players maintain control over their gameplay. Our platform is equipped with a comprehensive suite of self-management features, all readily accessible within your account settings.

Managing Your Play

We offer several tools designed to help you manage your gaming activity effectively. These include limits on deposits, losses, and wagers, allowing you to set clear financial boundaries for your play.

Setting Your Limits

You can activate and adjust these limits at any time directly from your account dashboard. The changes will take effect immediately for deposit limits, and after a 24-hour period for loss and wager limits to allow for considered decisions.

Tool	Description & Access	Activation Time
Deposit Limits	Set maximum deposit amounts for daily, weekly, or monthly periods. Accessible via 'Account Settings' > 'Responsible Gaming'.	Immediate
Loss Limits	Define maximum net loss amounts for daily, weekly, or monthly periods. Accessible via 'Account Settings' > 'Responsible Gaming'.	24 hours after setting
Wager Limits	Set maximum total wager amounts for daily, weekly, or monthly periods. Accessible via 'Account Settings' > 'Responsible Gaming'.	24 hours after setting

Taking a Break or Self-Excluding

For players who wish to take a temporary break or exclude themselves from playing for a longer period, we provide dedicated options. These tools are also managed through your account settings or by contacting our support team.

**Cooling-Off Periods:** Allows you to take a break from playing for a specified time, ranging from 24 hours to six months. You can activate this via 'Account Settings' > 'Responsible Gaming'.
**Self-Exclusion:** For players who need to stop playing for an extended duration, self-exclusion can be set for a minimum of six months up to an indefinite period. This is available through 'Account Settings' > 'Responsible Gaming' or by contacting support@rocketplay.com.

Session Reminders

To help you stay mindful of your time spent playing, we offer reality check notifications. These can be configured to appear at regular intervals, reminding you of the duration of your current session.

**Reality Checks:** Set reminders for your gameplay sessions. Configure these at intervals that suit you via 'Account Settings' > 'Responsible Gaming'.

Support and Resources

Should you require further assistance or wish to discuss responsible gaming, our support team is available 24/7. We also provide links to external support organisations for those who may need additional help.

**24/7 Support:** Contact us via live chat or email (support@rocketplay.com) for any queries regarding responsible gaming tools.
**External Resources:** Links to organisations such as Gamblers Anonymous and the Problem Gambling Foundation of New Zealand are available on our Responsible Gaming page.

Understanding Responsible Play at Rocketplay

At Rocketplay, we are committed to providing a safe and enjoyable gaming environment for all our New Zealand players. We believe in responsible play and offer tools and information to help you manage your gaming experience. Understanding the signs of problem gambling is a key step in maintaining control.

Recognising Potential Warning Signs

While most players enjoy gaming responsibly, some may develop habits that can become problematic. It is important to be aware of potential warning signs, which can include:

Spending more time or money on gambling than intended.

Gambling to escape problems or relieve stress, anxiety, or depression.

Neglecting work, family, or social responsibilities due to gambling.

Borrowing money or selling possessions to fund gambling.

Experiencing irritability or restlessness when trying to cut down or stop gambling.

Chasing losses, meaning attempting to win back money lost by gambling more.

Lying about the extent of your gambling activities.

Establishing Healthy Gaming Habits

Adopting a few simple habits can help ensure your gaming remains a form of entertainment. We encourage all players to consider the following:

**Set a Budget:** Decide in advance how much you are comfortable spending on gambling and stick to that limit. Never gamble with money you need for essential living expenses.

**Take Regular Breaks:** It is advisable to step away from gaming periodically. Our platform provides tools to set cool-off periods, allowing you to take a brief pause.

**Avoid Chasing Losses:** Trying to win back money you have lost can quickly lead to greater financial difficulties. Accept that losses are part of gaming and focus on playing within your means.

**Gamble for Entertainment, Not Escape:** Use gaming as a way to relax and have fun, not as a solution to personal or financial problems.

**Know When to Stop:** If you find that gambling is causing distress or negatively impacting your life, it is important to seek support.

If you are concerned about your own or someone else's gambling, we provide a comprehensive set of responsible gambling tools directly within your account settings. These include options for setting deposit, loss, and wager limits, as well as cooling-off periods and self-exclusion. You can also contact our support team for assistance or access resources from external organisations dedicated to problem gambling support.

Responsible Play and External Support Resources

At Rocketplay, we believe that gambling should always be viewed as a form of entertainment. Our commitment to player well-being means we provide tools and information to help you maintain control. If you ever feel that your gambling is becoming a concern, or you wish to discuss responsible play further, there are independent resources available to offer support and guidance.

National Helplines and Support Services

These organisations offer confidential advice and support for individuals and their families affected by problem gambling. Reaching out is a sign of strength, and these services are equipped to help.

Problem Gambling Foundation of New Zealand: 0800 664 262

Gambling Helpline New Zealand

GamCare

Gamblers Anonymous

Gambling Therapy

BeGambleAware

Tools for Self-Management

Within your Rocketplay account settings, you have access to a range of tools designed to help you manage your play. These include the ability to set deposit, loss, and wager limits, as well as options for cooling-off periods and self-exclusion.

We encourage you to familiarise yourself with these tools and use them proactively to ensure your gambling remains a positive and controlled experience. Should you have any questions about these features or require assistance, our support team is available 24/7.