Rocketplay
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Rocketplay
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Our Commitment to Responsible Play

At Rocketplay, we understand that responsible gambling is fundamental to a positive gaming experience. We are committed to providing tools and resources that empower our players to manage their activity effectively. Our platform offers a suite of features designed to help you maintain control and play within your limits.

These responsible gambling tools are readily accessible directly from your player account dashboard. We believe in transparency and providing you with the ability to make informed decisions about your gameplay.

Tools for Managing Your Play

  • **Deposit Limits:** Set a maximum amount you can deposit within a specified period (daily, weekly, or monthly). This helps manage your spending proactively.
  • **Loss Limits:** Define the maximum net loss you are comfortable with over a chosen timeframe. Once this limit is reached, you will no longer be able to place further bets.
  • **Wager Limits:** Control the total amount you can wager within a set period. This tool assists in managing the volume of your betting activity.
  • **Cooling-Off Period:** Take a short break from playing. You can temporarily exclude yourself from accessing your account for a period ranging from 24 hours to six months.
  • **Self-Exclusion:** For a more extended break, you can choose to self-exclude for a definite period or indefinitely. During self-exclusion, you will not be able to log in or make deposits.

Activating these tools is straightforward. Navigate to the 'Responsible Gambling' or 'Limits' section within your account settings. You can adjust these limits at any time. Please note that while decreases to limits take effect immediately, any increases will require a confirmation email and a 24-hour waiting period before becoming active, ensuring a considered approach to changes.

Accessing Support and Resources

We also provide links to external support organisations for those who may need additional assistance. Information regarding responsible gambling resources is readily available within our Help Centre and can also be accessed by contacting our customer support team.

  • **Gambling Help Online:** 1800 858 858
  • **Gamblers Anonymous Australia**
  • **GamCare**
  • **Gambling Therapy**

Our 24/7 live chat support is available should you have any questions about our responsible gambling features or wish to discuss any concerns.

Playing Responsibly at Rocketplay

We believe in providing an enjoyable entertainment experience. For some individuals, gambling may transition from a leisure activity to a source of concern. At Rocketplay, we are committed to supporting our players in maintaining healthy gaming habits.

Understanding Potential Warning Signs

Recognising when gambling might be causing issues is the first step towards responsible play. Below are some signs that could indicate a developing problem:.

  • Preoccupation with gambling, constantly thinking about past or future gambling. This may involve planning the next betting session or thinking about how to get money to gamble.
  • Needing to gamble with increasing amounts of money to achieve the desired level of excitement.
  • Repeated unsuccessful efforts to control, cut back, or stop gambling.
  • Restlessness or irritability when trying to cut down or stop gambling.
  • Gambling as an escape from problems or to relieve feelings of helplessness, guilt, anxiety, depression, or other uncomfortable feelings.
  • After losing money gambling, often returning another day to get even. Chasing losses can lead to further financial difficulties.
  • Lying to family members or others to conceal the extent of involvement with gambling.
  • Committing illegal acts such as forgery, fraud, embezzlement, or theft to finance gambling.
  • Jeopardising or losing significant relationships, jobs, or educational or career opportunities because of gambling.
  • Relying on others to provide money to relieve desperate financial situations caused by gambling.

Healthy Gaming Habits

Establishing and maintaining healthy gaming habits can help ensure that your experience remains a positive one. We encourage all our players to consider the following practices:

  1. Set a budget: Decide in advance how much money you are comfortable spending and stick to it. Treat this budget as entertainment spending, not an investment.
  2. Set time limits: Allocate specific times for playing and take regular breaks. Stepping away can provide perspective.
  3. Never chase losses: Accept that losses are a part of gambling. Trying to win back lost money often leads to further spending and potential distress.
  4. Play with a clear mind: Avoid gambling when you are stressed, upset, or under the influence of alcohol or drugs, as this can impair judgment.
  5. Understand the games: Familiarise yourself with the rules and probabilities of the games you play.
  6. Use responsible gambling tools: Rocketplay provides tools such as deposit limits, loss limits, and wager limits directly within your account. These can be valuable aids in managing your play.

Seeking Support

If you or someone you know is experiencing difficulties with gambling, professional help is available. We provide access to resources that can offer guidance and support.

  • Gambling Help Online: 1800 858 858 or www.gamblinghelponline.org.au
  • Gamblers Anonymous Australia: www.gamblersanonymous.org.au
  • GamCare: www.gamcare.org.uk
  • Gambling Therapy: www.gamblingtherapy.org

You can also consult our Responsible Gaming page for more information and direct access to these tools and resources.

Learn more about our Responsible Gaming tools →

Responsible Play and Support Resources

At Rocketplay, we believe that gambling should remain an enjoyable form of entertainment. Should you ever feel that your play is becoming a concern, or if you simply wish to explore available resources, we encourage you to reach out. Support is available from various organisations dedicated to helping individuals and families manage gambling-related issues.

We provide tools within your account to help you manage your play, including deposit, loss, and wager limits, as well as cooling-off periods and self-exclusion options. These are available directly from your player dashboard.

External Support Services in Australia

For those seeking assistance, a number of national helplines and support services operate across Australia. These organisations offer confidential counselling and advice, and can provide guidance on managing gambling behaviour. Reaching out early is a sign of strength, and these services are here to offer support without judgment.

  • Gambling Help Online: Available via phone (1800 858 858) and online at gamblinghelponline.org.au, offering professional support and resources.
  • Gamblers Anonymous Australia: A fellowship of people who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem. Find meetings at gamblersanonymous.org.au.
  • Lifeline Australia: Provides crisis support and suicide prevention services. They can be reached 24/7 on 13 11 14 or via lifeline.org.au.
  • Beyond Blue: Offers support for anxiety, depression, and suicide prevention. Their services can be accessed at beyondblue.org.au.

These organisations are committed to providing a safe space for discussion and assistance. We want to ensure all our players have access to the information and help they may need.